Refund Policy
Last Updated: July 27, 2026
Everything sold on FiveMRides.com is a digital file delivered instantly after payment. Once the files are in your hands they cannot be returned, so this page states our policy in plain terms.
All Sales Are Final
We do not issue refunds. When your order is paid, the download is released and the files are yours to keep. There is no way for us to take a digital file back, so money is not returned once delivery has happened.
Instead of a refund, you get something better: we make the product work, or we replace it.
If A Vehicle Does Not Work, We Fix It
A car that does not spawn, crashes the resource, or has a broken part is a problem we own. Report it and here is exactly what happens:
- We fix it. Our developers repair the model, the meta files or the manifest and send you a working, tested version. This is the outcome in the vast majority of cases.
- If it cannot be fixed, we replace it. When a model is beyond repair, you choose another vehicle of equal value from the catalog at no extra cost.
There is no time limit on this. If a car you bought from us stops working after a FiveM or server update, open a ticket and we will look at it.
How To Report A Problem
Support responds fast, usually within a few hours. Give us the details and we can start working immediately:
- Your order number and the email used at checkout.
- Which vehicle is affected.
- What happens in game, plus your server console error or F8 log if you have one.
Please contact us before opening a dispute with your bank or PayPal. Almost every reported issue is solved the same day.
Not Grounds For A Refund
To be clear, none of the following result in money back:
- The files were downloaded and you changed your mind.
- You bought the wrong product or a vehicle you already owned.
- The car works but is not to your taste, or you expected features that are not listed in the product description.
- A bug, a missing part or an installation problem. These are fixed or replaced, not refunded.
- Your server, framework or mod setup conflicts with the files. We will still help you troubleshoot.
The Only Two Exceptions
We refund in these situations only, and both are objective billing errors rather than product complaints:
- Duplicate charge: you were billed twice for the same order. We refund the extra payment in full.
- Never delivered: your payment went through, no download was ever released to you, and we cannot deliver the product at all.
Requests for these must be sent within 48 hours of the charge. Approved refunds go back to the original payment method within 3 to 5 business days.
Chargebacks
Opening a chargeback or a PayPal dispute without contacting support first will close your access to our downloads and our Discord support while the case is open. It also slows down the fix you actually wanted. Talk to us first, it is faster.
Support & Contact
Our team is on Discord daily and answers email within a few hours. Bring us the broken car, not a refund request, and you will leave with something that works.